The Top Three Considerations When Developing Your Brand

The Top Three Considerations When Developing Your Brand

Once upon a time, businesses were encouraged to work on their mission statement.

This sometimes entailed marathon meetings to try to develop a statement that would encompass and describe the company’s goal.

But wait! The company also had to have a vision statement. How were they going to get there? What will it look like?

Sometimes these efforts resulted in a defining, clear-cut statement that told clients and prospects exactly what the company’s goals were and how they would deliver on those goals.

Sometimes these efforts resulted in a muddied, long-winded phrase that used a lot of words that really meant nothing to the company’s clients and prospects.

And, sometimes, it uncovered an inability for the company to clearly identify their purpose and communicate anything!

Now it’s all about branding!

Sounds fancy, right? After all, for years, we identified ‘brand’ with mega corps like Coke, Nike, and IBM. No one really stopped to think that all businesses should have their own unique brand.
After all, branding is simply an embodiment of all those elements we worked so hard on in the ‘90’s, creating a unified message that makes your business easily and instantly recognizable.

If you are looking to develop your brand – or if you already have created your brand but want to ensure it is strong – consider these top three elements.

1. What is your business?

Seems obvious, but sometimes we are so busy working in our business that it can be difficult to take an outside view. Take the time to really evaluate what your business is, and what that looks like. Perhaps you offer a variety of products or services, but what is at the core of your business? Ask yourself what is the key motivation for your business? Why do you do what you do? If you could only do one thing, what would it be? Questions like this can be very revealing, and you might be surprised to discover that your reason for being in your chosen business is very different than what you initially thought. Be sure to write your answers down.

2. Who is your ideal customer?

Another apparently obvious, yet often overlooked, question. If you sell tools and nails, sure you can sell to anyone who comes in the door, but who is your ideal customer? Do you cater to the contractors or to the handyman? I have a client who is a financial planner. He offers everything from insurance to mutual funds to education funds – and everything in between. But who is his ideal client? Where does he want to focus? Is it on the young families, becoming established and raising children? Is it on the middle-aged crowd who have children in college and are now starting to build their net worth? Or is it the retirees, who are now empty-nesters with pensions and an asset base, who need help with planning for their retirement years and the transfer of assets to their children and grandchildren. Once you have identified your ideal customer, you will better understand how you need to communicate your business services to capture their attention.

3. What is your marketing plan?

A marketing plan is not the same as an advertising campaign. A marketing plan is a strategy that is thoughtfully created and executed. It needs to embody things like your logo and corporate colors. An ideal logo will do one of two things; it will be a symbol that tells your clients instantly what your business does, or it will be a symbol that becomes synonymous with your business in the eyes of your clients and prospects. And remember that colors are important. They need to be visually pleasing and create a sense of warmth and trust. Colors that fight with each other or are too startling create subconscious ‘eye-fatigue’ and turns prospects away.

But remember that a marketing plan is much more than this!  Once you have created your logo and determined the corporate colors, your marketing plan needs to be built around this foundation, ensuring that they are used consistently to build your brand. How will you communicate your products and services to your clients and prospects? What methods will you use, and how often will you reach out to them. If you are unsure about how to develop a marketing strategy, it would be beneficial to hire an outside consultant to help establish the structure and to assist with keeping it on track.

So get started today! Implement these 3 fundamentals of brand development and you’ll be on your way to building a solid brand for your business.

Until next time…

Are you ready to grow your business now? If you’re ready to take the next step and make your business more profitable, contact us today.

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How Being A Creature Of Habit Can Cripple Your Business

How Being A Creature Of Habit Can Cripple Your Business

It’s true. Whether or not we like to admit it, we are all creatures of habit.

Sure, sometimes we can get over it and change things up a bit, but one of two things typically happens:

1. We revert to our old, familiar ways
2. The new approach becomes our new habit

I remember taking a night course several years ago. Maybe it’s a holdover from our school days, but as anyone knows who has taken a night course, most people (all people) tend to find their seat and that becomes “their’ seat for the rest of the course.

So for this course, I thought I’d try something different, partly as a social experiment and partly to make an effort to interact with different people during the course. Read more

To Tech or Not To Tech: How Technology Impacts Your Marketing

technology

As I’ve said in the past, the term marketing is often used interchangeably with the term sales.

However, marketing actually defines a process as opposed to an action.

One of the main functions of marketing is to provide effective communications, which is an important part of helping businesses grow and prosper. Communication is about creating relationships, strengthening an organization’s effectiveness and, and helping people learn about one another.

Enter technology.

Current technologies, including such things as the Internet, smart phones and tablets, social media platforms, apps, and CRM (customer relationship management) systems are impacting the way companies communicate with clients and prospects, and the marketing strategies they employ.

More and more consumers and business professionals are using their portable devices to obtain information and to connect with other people and businesses. Thanks to the accessibility of the internet, prospects and clients have the ability to acquire tons of information in mere moments, including information about your competitors!

Despite lots of talk over the years about the benefits of things like telecommuting, technology is helping that to evolve. More people are working from virtual offices, using their cell phones and various social media sites such as Facebook, Twitter and LinkedIn to communicate with others. These changes will affect the way business spends money on different forms of communication as we continue to move forward and technologies evolve and improve. How a company communicates the features and benefits of their products and services will also have to evolve or the company runs the risk of fading into oblivion.

One of the most important things a business can do is to continually deliver a consistent message about their brand to their clients and prospects. Integrating their brand into every aspect of a business’s communications – whether TV, radio, print, internet, mobile platforms or social media – establishes recognition familiarity, developing strong customer relationships while developing a solid impression for prospects.

The younger, up and coming generation, is driving this change. These consumers have never known a world without cell phones, computers, and other technologies. As a result, they are quick to embrace using these new forms of business communications, such as ads on their mobile phones, social media ads, YouTube, etc. Traditional forms of media, like newspapers, television, and radio, are being forced to adapt to compete with the emerging changes in communication in order to remain relevant.

But these changes do not come without challenges.

Although technology has been implemented for years now, using it effectively for marketing still manages to evade many.

Results can be hard to measure, since the traditional measurement tools don’t necessarily apply. For instance, at one time, a business might run an ad in a local daily newspaper. Obviously, the reach of that ad was primarily limited to the local town or city where it appeared.

Fast forward to advertising on the internet. The reach of the World Wide Web is, indeed, just that – worldwide.

Technologies do improve, however, and advertising on the internet, whether pay-per-click or social media advertisements, are able to be more targeted. In fact, you have probably noticed that some of the sites you visit will now automatically load ads on the sidebar based on your previous browsing behaviours.

There is no question that technology is having a huge impact and is changing the way business communicate their message. Don’t fear this, but instead embrace it. Clearly define your message, your audience, your budget and your marketing plan, and how you will measure your results. Refine and repeat to come up with the proper recipe for success.

Until next time…

Are you ready to grow your business now? If you’re ready to take the next step and make your business more profitable, contact us today.

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9 Ways To Drive Traffic To Your Website – That Aren’t Spam!

drive traffic to your website

Spam is bad! We all know that.

Getting found on the internet can be a daunting task, especially if you are working with a limited budget. Sure, you can engage in pay-per-click campaign (and yes, they do have benefits in many instances), but most companies and entrepreneurs look to gain organic traffic.

One of the most effective strategies to grow organically is to develop inbound links. These links will serve you best if they are not links that your competitors can easily recreate, giving you a competitive edge and helping build both authority and traffic. Here are 9 ways to earn credible inbound links to your website.

1. Give a Presentation:

Most industries hold conferences and seminars, and many of them provide opportunities for guest presenters. In most instances, the conference will have its own website or will be mentioned on a related site. Be sure that you are mentioned on the site as a presenter, with a link to your site.

2. Become Involved in Your Community:

Becoming known in your local area can be a huge benefit to you and your business. Through the simple act of volunteering in your community, you can land tons of traffic to your site and mentions from authority sites such as non-profit organizations. Read more

How To Market Your Business: Strategy Four – Building Trust

Trust the process

Building Trust.

Welcome back to our 5 part video series, “How To Market Your Business: 5 Proven Strategies That Are Easy To Implement”.  The video we released today discusses the issue of building trust.

We all know that a person is behind every business front.  And we also all know that people do business with people they like, know and trust.  But how do you build that trust?  This video shares some simple, strategic ways to build trust, both online and offline.  Watch it to see how you can implement these techniques to help build trust in your business.

Unfortunately, we once again ran into some technological issues with our live-steam today.  As a result, our live event is missing some key information.  We worked to clean the video up, but, alas, no such luck!

So, now you have a choice – we have uploaded the full video to our other channel which we have placed into this post.  If you prefer to watch the live event, you can connect to our Corporate YouTube Channel here – but be warned: you’ll miss some tips!

We are hoping our technical issues will be fixed by Thursday when we will be finishing this video series.

Meanwhile, please watch our video event to get lots of great information about building trust for your business.

Watch Our Video Now, or on YouTube:

 

Until next time…

Are you ready to grow your business now? If you’re ready to take the next step and make your business more profitable, contact us today.

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Promoting Your Business When Things Are Slow: Our Baker’s Dozen

Thirteen tips to improve your business

Consider the following 13 tips to get yourself and your business in front of new prospects.

Every business has cycles, and when business is slow, sometimes we have to look at other ways to get in front of business prospects. So don’t just sit there and stare at your computer screen. Try some of these proven methods to gain more clients.

1. Teach what you know.

One of the best things you can do to give your company a boost is to become a teacher. This doesn’t have to be formal teaching at a college or continuing education program, although that is always an option. Consider holding lunch and learns, or hold a meeting at a community center.

2. Reach out to affinity markets.

This is just a fancy way of saying to look into those areas where you share interests. For instance, do you have a favorite hobby, or expertise in an industry from your past? These areas make excellent targets. See if they have publications you can write for or advertise in, and attend networking functions. Become the expert in their niche.

3. Write, write, and write some more.

If you aren’t already writing articles, get busy. Submit articles to local newspapers and community newsletters. Write for trade journals within your niche. Post interesting and educational material on your website. The more you are seen, the more you gain credibility.

4. Become a speaker.

Offer to speak about your area of specialty to local associations and business organizations. You can also host your own speaking events by inviting a group of people to attend. Or consider offering to speak to a group that someone else hosts.

5. Launch a newsletter.

A weekly or monthly email update can generate lots of interest and inquiries. Start your own, paying attention to anti-spam laws.

6. Issue Press releases.

Consider sending out a press release whenever you have something noteworthy to state. This can be a very effective way to get some great PR.

7. Use PowerPoint presentations.

PowerPoint is an easy program to learn. You don’t have to be a master to create a presentation that can be shared online or saved on a CD and mailed to clients and prospects.

8. Participate on a radio show.

Find a local radio show that is looking for guests to speak about different topics. Call the program coordinator and see if there is an opportunity to speak about your area of specialty from time to time.

9. Sponsor an event.

If you have a hobby like golf, biking, running, etc., you can find lots of opportunities to sponsor events. Prizes, gifts, cash support – all of these will provide lots of opportunities to boost your businesses. Plus, participating in this fashion reflects positively in the community.

10. Conduct surveys.

Take your cold calling to another level by introducing a survey. Don’t make it too big or too complex; three simple questions can help you build your business. Offer to share the results of the survey by email. This also helps to build your newsletter/email list that allows you to keep in touch with clients and prospects.

11. Clipping can help your business.

Keep your eye on newspapers and trade journals for news about those whose business you would like to attract. When you find something, clip the article and send it to them along with a note of congratulations. Sure to get their attentions!

12. Social Networks.

Remember that a lot of business is now conducted online as well. Create a couple appropriate social networks and monitor your connections. As in the previous point, be sure to reach out to your connections whenever anything noteworthy happens to them.

13. Online forums.

Consider participating in a couple of online forums targeted to your niche. These offer a great opportunity for you to demonstrate your expertise, as well as to provide information to others. By giving, we truly do end up receiving!

So there you have it – our baker’s dozen for you to try out. When business gets slow, you don’t have to wait for things to turn around. Take control, implement some of these tips and your business will continue to grow.

Until next time…

Are you ready to grow your business now? If you’re ready to take the next step and make your business more profitable, contact us today.

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How to Make Your Website More User Friendly in 3 Easy Steps

web design

There is no arguing that a website is a must for your business.

But if your website isn’t user friendly and is not engaging visitors, you’re wasting your efforts.

Creating and maintaining a site that is pleasing to your visitors will greatly enhance your business by appealing to your existing clients and attracting more business prospects, eventually enhancing your bottom line.

Follow these 3 steps and you should be well on your way to providing a website that is attractive and engaging for your visitors.

1. Keep your content concise, paying close attention to it’s readability.

Content is the biggest influence on visitors to your website. By providing content on a regular basis that is current and easy to read, you are not only making your site more user friendly, but you are also more likely to have your visitors return and share information.

Make sure that your content is easy to peruse. Most internet users scan content rather than reading all of it. Formatting your content by keeping the paragraphs short, using tables or columns will assist in the readability factor. Breaking up text through the use of bullet points, headings and sub-headings will also make it easier for your visitors to find the key points of your message.

Ensuring that your content is provided in a visually pleasing manner will also improve the visitors’ engagement. Watch for things like finding the right contrast between your site and the content. Don’t let the background color overpower the content.

Also pay close attention to white space. Too little, and you risk ‘tiring’ your visitor and they will simply leave your site without reading your message.

Improper font usage is another error that can cause subliminal fatigue in your visitors. Keep your fonts clean and easy to read, and note that san serif fonts are easier to read online, while serif fonts are more appropriate for printed materials. Avoid using more than 2 or 3 fonts per design, using highlighted or bold keywords or links instead.

While we are on the subject of links, be sure to test all your links to ensure that they are working. Broken links are not only confusing but are also unprofessional, making a negative impression and lowering the credibility of the content you worked so hard to provide. Review your links from time to time to make sure that they have not broken and continue to point to the appropriate pages.

2. Make navigating your site simple.

This simple step is one of the easiest and best things you can do to improve the appeal of your site. Creating navigation that is clear and clutter-free makes it easier for your visitors to find information and they are therefore more likely to dig deeper into your site. Limit the number of menu items as much as you can, while still ensuring that visitors can find salient information.

When looking to improve navigation, check your layout first. If the layout is cluttered or confusing, you will lose visitors. You can highlight specific pages to make them more visible, or include a call-to-action at the top of the site.

Also, the placement of the navigation menus are very important, so be strategic. The best place for the menu is either at the top or the left-hand side of your site. Regardless of which of these 2 choices you use, be sure that the navigation is above the fold – keeping in mind the use of mobile devices as well.

3. Be sure your site loads quickly.

The online experience has impacted our attention spans. More and more, visitors are looking to get information quickly, and are impatient with websites with long load times. Don’t risk losing potential business simply because your site takes too long to come up! Your site should ideally load within 4 – 6 seconds. Besides that, long load times also negatively impact search rankings.

Some of the things that slow down your site’s speed are large videos, photos, and flash files. Although multimedia elements can certainly engage a visitor, they take a long time to load, and you risk losing the visitor before they ever get to it. Consider minimizing the use of these elements on your site, and opt to link to them externally from within your site.

When you do use images on your site (and, of course, you should have some visual elements!) compress them for web use and be sure to use the right file type.

Following these pointers will help you keep your site user-friendly and ensure that people come back – as well as share your site with their friends. Your attention to your website is the difference between a ‘so what’ experience for you visitors and a ‘what’s next’ reaction. By taking the time and a little effort, you can achieve great results from your site, turning it into a powerful promoter of your business.

Until next time…

Are you ready to grow your business now? If you’re ready to take the next step and make your business more profitable, contact us today.

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Are Your Website Visitors Engaged?

website visitor engagement

Engaging you website visitors.

No, we’re not talking about tying the knot here. Is your website pulling your visitors in and providing them with reasons to explore?

Pretty websites are easy to create. But if the site isn’t engaging visitors, well… is it really worth anything or is it just wasting everyone’s time?

The main purpose for any website that is being used to build and promote a business is to draw visitors in and propel them to interact with the site. Without engagement, your visitors will leave and never come back. You need to give clients and prospects a reason to come back to your site, and the only way to do that is to encourage engagement.

So just how do you get your website visitors to do what you want while they are on your site? By creating a site that encourages engagement. Without engagement, your visitors won’t buy from your site, they won’t share your information about products and services, they won’t sign up for your newsletter, and they certainly won’t come back.

There are lots of ways to increase visitor engagement.

Design and appearance of your site is one important factor. If your site is muddled or too busy, the visual effect will turn visitors away. Clean design is important to make the site welcoming to your clients and prospects.

Be sure to watch your wording. This applies not only to your content, but also to any sign up forms you may have on your site. After all, the best engagement is to capture the names and email addresses of your visitors.  When developing your opt-in’s test the wording. Also, be sure to remove any questions that can be answered ‘no’. Once ‘no’ pops into a prospects head, they will disengage, i.e., leave your website – the exact opposite of your intent.

Another thing you can include on your site to encourage and increase engagement is a blog. Providing interaction with prospects and clients on a regular basis through a blog gives them a reason not only to continue to come back to your site, but also to share your information with their circle of influence. Make sure your blog is relevant, current, and informative.

If your business is such that it necessitates more immediate interaction with clients’ and prospects’ questions, you might want to consider adding live chat. Several platform options exist, and this could give your company an edge over your competition. If live chat isn’t really an option for your business, be sure to give excellent customer service. There is no substitute for great customer service.

And what about video? This means of communication is becoming more and more popular as it engages visitors on a more personal level. Even if you, like most of us, are a bit camera shy and uncomfortable in front of a webcam, consider doing a number of short videos to promote your business and let people get to know you and your team a bit better. And, trust me. I speak from personal experience – it does get easier the more you do it!

Surveys are also a good tool to use for visitor engagement. People love to be asked their opinion, especially if they can respond in a non-threatening environment.  When creating your survey, be sure to include some open-ended questions that will obtain more information than a simple ‘yes’ or ‘no’ response. Consider offering an incentive to your visitors for completing the survey to attain more participants.

Another technique that is gaining popularity is the exit poll. Similar to a survey, they typically ask only one question when a visitor is leaving a website. The most effective exit polls focus on objections that a visitor may have, such as ‘What prevented you from purchasing from us today?’

So what’s the bottom line?

By now you are starting to understand just why visitor engagement is so critical to growing your business online. A boring site that does little or nothing to engage visitors and encourage them to interact is actually detrimental to your bottom line. And, as you have read, it doesn’t really take too much effort to implement techniques and strategies that will improve your visitor engagement. Using the tools described in this article – and there are many others out there as well – will enrich your visitors’ experience, converting more browsers into clients.

Until next time…

Are you ready to grow your business now? If you’re ready to take the next step and make your business more profitable, contact us today.

If you like the information you are receiving, please consider forwarding this post.

How To Use Your Website To Improve Your Business

website design to improve your business

Yes, your website can improve your business.

Most business people understand that having a website is an essential part of their business. The internet has become the “go-to” place for prospects to search for information to help them decide who they will do business with and you should be using your website to improve your business.

In the earlier days of the internet, a website was seen as a digital brochure, providing certain facts and information about products and services of a company. While a website still should contain these vital elements, visitors expect much more than the basics.

In order to turn your website from a static, non-engaging site to an important and dependable driver for your business, let’s look at how to improve your website and other online communications by making it effortless for your clients to introduce your business to their friends, family and business associates.

Make the Rule of 52 work for you:

Most likely, you have heard of the Rule of 52, which suggests that every person has an inner circle of 52 friends and family members, give or take. To use this to your advantage, create an effective online strategy that provides an effective conduit between your business and those connections of your clients. The resulting lead generation can be substantial. For example, if you have 50 clients, using the rule of 52, you have the opportunity to touch 2600 people.

So how do you reach out to these prospects? Well, a good website can provide the foundation for a relationship through developing a virtual connection with these people on their own terms. The key is to develop this relationship by making your website a vital resource.

How do you do that? Read on…

How to sell by teaching:

How is your website viewed by your clients? Is it merely an online brochure with limited opportunities for engagement, or is it seen as an enlightening source of quality information?
Your website will trigger an emotional response from your visitors, and you will quickly be dismissed if the emotion that is triggered is a “so what’. Additionally, if all your prospects and clients are getting from your site is ‘sell-sell-sell’, they are likely to leave and not return.

On the other hand, providing information and education on your site will heighten engagement as you quickly become a trusted resource, immediately improving your referability.

Assimilation is your friend:

Make sure that you are positioning your website as an information hub. By opting to inform people rather than trying to sell them, you will be providing your clients a ‘safe’ way to refer your business.
Be sure that you develop a habitual approach to providing this information. Consider things such as industry commentary, insights, and updates, newsletters, etc., and feed this information into your site on a regular and consistent basis to develop a following. Integrate these efforts with your social media channels to increase awareness and readership. It might seem like a lot of work but the payoff can be huge – and there are templates and automated processes to make it easier to integrate into your business.

Content is still king:

There is no substitute for content. The businesses that are benefitting the most from their online efforts are those who provide content on a consistent and frequent basis. Adding content sporadically simply doesn’t provide compounding results. By providing regular updates that are predictable, concise, and actionable come to be expected by your clients and prospects. Be sure to ask your readers to share your content to continue to build your following.

Remember that this strategy is one of building, not of selling. By differentiating your business from those who are looking for the ‘one-off’, you will build a solid foundation that will ease the transition from prospect to client.

The art of subliminal marketing:

One of the most powerful tools you can use to build interest in your business is an on-going newsletter. Use this tool judiciously; sending information too often can alienate your prospects and clients, and communicating too seldom can make you fade into the distance.

In some cases, a ‘tip of the week’ has proven effective. Weekly or twice weekly blog posting has proven to be an effective way of maintaining regular communication with your clients and prospects, and can also provide opportunities for dripping.

To be effective be sure to follow the following 3 important components:

1. Be sure to provide content on a consistent basis, and archive all posts on your website
2. Ask your clients and prospects to forward your posts and newsletters to their inner circle
3. Be sure to have an opt-in feature that allows visitors to your site to subscribe

Social media:

Social media can be a double edged sword. Remember that what you post on your social media sites reflects on you and your business. Avoid personal discourse to avoid judgement by potential clients. Don’t risk damaging your brand by posting something that you might regret later.
Use social media to drive traffic back to your website. Announce blog updates, new tips, etc., always pointing them back to your site.

All this will take time, but your efforts will compound. By creating a familiarity, you will gain trust, and your investment into your online presence is an investment in how you are perceived. By employing an integrated and consistent approach, you can ensure that clients and prospects place more trust you more than others who are vying for their business.

Until next time…

Are you ready to grow your business now? If you’re ready to take the next step and make your business more profitable, contact us today.

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Top Ten Marketing Mistakes: No. 1

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Well, we’re here!

The countdown on our video series The Top Ten Marketing Mistakes Small Businesses Make has come to its completion with today’s video, Mistake No. 1.

As a business owner, are you guilty of trying to do everything yourself? Do you feel like you are juggling too many things and, as a result, some areas are performing less than expected?

Marketing Mistake Number 1 will identify for you what happens when the small business owner neglects to understand how critical the commitment of specific resources can be when attempting to execute a marketing program.

We hope that you have enjoyed this series and have realized some value from watching it. If you have friends, relatives, or colleagues who might also appreciate the tips presented, please be sure to share the information with them. We are already preparing our next series, so be sure to stay tuned and check back with us! Thanks for watching our series.

For now, watch this video to see the Number 1 Marketing Mistake.

Watch our video now, or watch on YouTube.

Until next time…

Are you ready to grow your business now? If you’re ready to take the next step and make your business more profitable, contact us today.

If you like the information you are receiving, please consider forwarding this post.

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