Social media allows so much information to be at our fingertips.
It allows business owners to connect with potential customers in new and exciting ways.
It also gives customers new ways to reach out and share their opinions, and it is inevitable that sometimes those opinions will be negative.
We want to make sure you know just what to do with the inevitable happens so that your customers keep coming back.
The first thing to do when you see a negative review is to take a step back. Never respond in the heat of the moment. Never indulge in an angry flash. Compose yourself and address the review in a cool, calm and collected manner.
Read more “Welcoming A Grimace With A Smile”