The English language is a funny thing, isn’t it?
Many words, depending on their pronunciation, have different meanings. The word “content” in the title of today’s article is a great example of this.
To be content is to be satisfied, or happy with the current state of things. And content is also the substance of something, such as a book, website, etc.
So, back to my question: are you content with your content?
We all know that to attract prospects and clients, we have to engage them. One of the best ways to engage them is through content. But not just any content. You have to provide something of value to them, something that stirs emotion and reaction and stimulates their desire to know more.
Many business owners, although great at delivering their product or service, don’t really understand the value of providing good content on a consistent basis. Keeping your clients and prospects interested is the key to keeping them engaged.
Now, I understand that as a small business owner you may not see the correlation between the service or product that you sell and simply writing about it on your website or blog. But just think about this for a minute; if you can provide insights and help educate your client or prospect, what would you expect the result to be?
Consider your own behavior as well. If you are researching something online, do you simply find a provider and run out and purchase from them, or you check out a few different sites and interact more with those sites that are providing a more personalized experience?
We all like to do business with people we like, know, and trust. In our current world of electronic communication, it can be difficult to establish and build that relationship. Therefore, it helps your prospects and your clients understand and trust you and your business by learning about you through your content.
There are many ways that you can provide content as well. Consider sending an online newsletter to folks who subscribe to it on your website. Think about writing articles about topics that are pertinent to your business and posting them on a regular and consistent basis to your website. Determine which social media platforms your clients and prospects use, and post updates and interact with them regularly there. If you are camera shy, get over it and make a few short “how-to” videos, explaining certain processes on a YouTube channel that you set up and link to your website.
These are just a few examples of simple ways to interact and build trust with your clients and prospects. If this is an area that you aren’t comfortable with, consider outsourcing this service. You will find that you will gain a huge advantage from that small investment.
Until next time…
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