Social media allows so much information to be at our fingertips.

It allows business owners to connect with potential customers in new and exciting ways.

It also gives customers new ways to reach out and share their opinions, and it is inevitable that sometimes those opinions will be negative.

We want to make sure you know just what to do with the inevitable happens so that your customers keep coming back.

The first thing to do when you see a negative review is to take a step back. Never respond in the heat of the moment. Never indulge in an angry flash. Compose yourself and address the review in a cool, calm and collected manner.

Also, work to identify authentic bad reviews from those who are just “trolling” looking to waste your time. If a review is unnecessarily inflammatory, profanity-laden or unintelligible, odds are the reviewer is just targeting you for argument sake. In these situations, the best thing to do is just step back and let it go.

Once you’ve identified true reviews, start by acknowledging the mistake and apologizing. Sometimes a simple sorry is all the reviewer needs to hear. At the end of the day, consumers want to know they matter and that they are not just another number. Demonstrate this with a polite and sincere apology.

Even if it wasn’t your mistake, it doesn’t hurt to say that you feel sorry about the misunderstanding or bad experience.

Next, see if you can make it right. Is there something that can be done to fix it? If not, offer other perks or benefits, such as free shipping or a discount in the future. Also, make sure you’ve identified an accountability process to make sure it doesn’t happen again.

Finally, thank the customer for taking time to leave feedback. Feedback gives you the tools you need to improve to become a better business.

Addressing bad PR is easier when you have our marketing team on your side. Contact us today to learn more about our services.

Are you ready to grow your business now? If you’re ready to take the next step and make your business more profitable, call me directly at 403-879-4297 or email me at admin@agapimarketing.com

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It might surprise you to know that a lot of business owners don’t optimize their websites.

And when we talk about optimization, we are not just talking about the speed of your website, although that is a big factor when it comes to the impatience of today’s web surfer.

In fact, everything on websites and landing pages can be optimized and refined so that they will increase conversions.

Speed should be the first thing that you look at, although it is probably the easiest thing to fix if there is a problem. You’ve got 3-6 seconds before a user will think there is something wrong with the page, or maybe that the page is down. You probably understand this if you are looking for something and have landed on a slow loading page before.

The next thing to take into consideration with speed is the headline or the first thing that a visitor sees when they hit the website or landing page. Another 0-8 seconds and if you don’t have the right headline, that potential customer is gone and searching somewhere else. Split testing headlines should be on top of your list.

You should always be testing, and if you find a winner, you don’t stop there. Website owners that get twice the sales are always optimizing headlines and copy.

Other things that you can do is take a look at your copy or your sales pitch. Customizing your sales pitch can increase conversions because it gives your visitor a more personalized experience. Make sure you are offering unique value to that potential customer. Offer something of value right up front, don’t waste the visitors time. Time is valuable and many people have a shortage of time and don’t want to waste time looking for what they need.

Offering something for free is another way to optimize for conversions, especially if you are getting their email in the process. There is almost no better way to get someone interested in what they are looking for than to offer them part of the solution for free, and then ask them what email you can send their free information to. Make that offer limited so they realize it’s not going to be around forever.

Optimization could also include features such as live chat. Live chat is great because if a customer doesn’t see something, and they see a chat box, they are more likely to try and ask about what they are looking for using a chat feature.

Exit overlays should be your last ditch effort to get the customers attention. Again, by telling a potential customer something like ‘Wait, don’t leave empty-handed, let us give you ‘insert product name’ for free just for visiting. You would be surprised how many conversions this will likely bring you.

This is just a small sample of some of the things you can do to optimize your website and landing pages for increased conversions.

If you would like to learn how to increase conversions for your website or landing pages, contact me today.

Are you ready to grow your business now? If you’re ready to take the next step and make your business more profitable, call me directly at 403-879-4297 or email me at admin@agapimarketing.com

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It’s no secret that social media can help business owners like you connect with customers. Most businesses have Facebook and Twitter accounts to keep loyal fans engaged and attract new customers, too.

But what about YouTube? With over 30 million daily viewers, YouTube can help you grow your business and expand your customer base.

Businesses of all sizes are turning to video marketing as a crucial strategy for customer engagement. And since 6 out of 10 people prefer online video platforms to live TV, it’s no surprise that YouTube reaches more 18-34 and 18-49 year-olds than any cable network!

And YouTube users are watching on the go: More than half of YouTube views come from mobile devices, and the average mobile viewing session lasts 40 minutes! Are you getting visibility like that? With a YouTube channel for your business, you can!

Unsure how to use YouTube to your advantage? Here are some ideas to get you started:

1. How-to Videos or Tutorials
2. Customer Testimonials
3. Product-in-Action Videos (Demo Videos)
4. Product Spotlights or Special Offers
5. Product Comparisons
6. Behind-the-Scenes Videos
7. Contests

New to video marketing? Want to make sure you’re getting the most from YouTube?

We can help!

Contact us to learn more about utilizing YouTube.

Are you ready to grow your business now? If you’re ready to take the next step and make your business more profitable, call me directly at 403-879-4297 or email me at admin@agapimarketing.com

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If you are struggling with coming up with content for your marketing, then look no further!

Your reviews can be a source of inspiration. Using your reviews as marketing content can help promote your reputation, which in turn helps you to gain the trust and loyalty of your customers.

We know you are busy so we compiled a list of tips you can begin using:

Write a backstory of a review to showcase
your values, feature an employee, and to appreciate the customer.

Gain the trust of your target audience by showcasing your values, featuring employees and appreciating the customer.

2. Create a storyline around a sequence of reviews and publish it as an article

Storytelling is a great way to get the attention of potential customers. Formulate stories that are relatable and attracting to your target audience. Leave your audience wanting more of your company.

3. Create videos based on your reviews

Create short videos thanking your customers for their positive reviews.

4. Post your positive reviews on your website

Feature your positive reviews on the front page of your website.

5. Post your positive reviews on social media

Post your positive reviews on social media for everyone to see.

Want to learn more? Don’t hesitate to call or email us with your questions.

Are you ready to grow your business now? If you’re ready to take the next step and make your business more profitable, call me directly at 403-879-4297 or email me at admin@agapimarketing.com

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Businesses around the globe are cashing in on Facebook’s massive audience and unique features to increase their growth, sales, and overall success.

Is your business using Facebook Ads yet? Are you apprehensive to get into Facebook Ads?

Never fear! At Agapi Marketing & Consulting Ltd., we can help you get a well-deserved Facebook boost by:

1. Capitalizing on Facebook’s huge captive audience: Facebook has over 1.7 billion active users, and features that help you target your ads so that they’re seen by your potential customers.

2. Transforming Facebook visitors into customers: turn your cash into traffic to your landing pages and conversion funnels. Facebook even lets you re-market towards users who have engaged with you before.

3. Utilizing Facebook’s powerful Call-to-Action feature: Unlike others, Facebook Ads lets small businesses choose from a variety of call-to-action options, which lets you focus on exactly what you want your audience to do.

4. Developing demand generation advertisements: The average Facebook users spends 40+ minutes a day there to explore, connect, and discover. Help them discover just how much they need what you have to offer!

5. Testing your content before you spend money to maximize engagement: Another reason to advertise on Facebook is that it lets you get the most bang for your buck. How? You can test how engaging your content is by posting it on your page for free and analyzing your Insights. Then you can put your money on the most successful posts!

6. Creating video ads: Facebook videos have high rates of engagement and can help create buzz around your business.

Ready to begin your next Facebook Ad campaign? Contact us to get started!

Are you ready to grow your business now? If you’re ready to take the next step and make your business more profitable, call me directly at 403-879-4297 or email me at admin@agapimarketing.com

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